Support

How can we help?

Answers to common questions, or get in touch directly. We're a small team — we actually read everything.

Getting started
Trybe is a platform for runners to discover local running clubs, find group runs, and connect with other runners in their city. Think of it as the place that brings together everything happening in your local running community — clubs, events, races — filtered for how you actually run.
Yes. Creating an account, browsing clubs, and joining group runs is completely free. Some individual running clubs may charge their own membership fees — those are set by the clubs themselves, not by Trybe.
Trybe is currently live in 12 cities across the US, with more launching regularly. If your city isn't listed yet, you can still create an account and we'll notify you when your city goes live. If you run a club in an unsupported city and want to be first — clubs@trybe.run.
Head to the Explore page and search by city. You can filter by pace range, run distance, schedule, and vibe. Once you create a profile, we'll also show you clubs matched to runners with similar characteristics — same pace range, similar distance goals, nearby neighbourhood.
Your account
Go to your Profile page and click Settings. You can update your pace range, preferred distances, home city, and how you like to run. Keeping this accurate improves the club and event recommendations you see.
You can request account deletion by emailing privacy@trybe.run with the subject "Delete my account." We'll confirm and process the deletion within 7 business days. All your data will be permanently removed from our systems.
On the login page, click "Forgot password" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. If you're still stuck, contact us at hello@trybe.run.
Clubs & events
Head to the List your club page and submit your details. We review each application to make sure it's a real, active running community. Once approved (typically within 3 business days), your club will be discoverable by runners in your city.
RSVP requires a free Trybe account. This helps clubs know who's coming and gives you a record of events you've joined. Creating an account takes under a minute.
Log in with the account used to list the club. From your dashboard, you'll see a manage option for any clubs you've listed. For full removal, email clubs@trybe.run with your club name and we'll process it within 48 hours.

General enquiries

Questions about the platform, partnerships, or anything else.
hello@trybe.run

Clubs & organizers

Listing a club, updating details, or organizer partnerships.
clubs@trybe.run

Send us a message

We aim to reply within 1–2 business days. For urgent issues, email us directly.

✓ Message sent. We'll get back to you within 1–2 business days.

Report an issue

Use this form to report inappropriate content, unsafe behaviour, or a technical problem. We take every report seriously.

✓ Report received. We'll review it and take action within 24 hours for safety issues.